Privacy Policy

Privacy Policy – The Grand Rising

At The Grand Rising, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from our store. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information:

• Personal Information: When you make a purchase, sign up for our newsletter, or create an account, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment information.

• Non-Personal Information: We may collect non-identifiable information about how you interact with our website. This may include your IP address, browser type, device information, and activity on our site, such as pages viewed and time spent on the website. This information is used to improve the user experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, billing, and customer service.
• Communication: To send you order confirmations, shipping updates, and promotional emails (if you've opted in to receive them).
• Improving Services: To improve our website, products, and services based on your feedback and interactions.
• Marketing: To provide you with personalized marketing content, if you've consented to receive promotional emails or updates from us.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. Your personal information is stored in secure databases and is only accessible by authorized personnel. We use secure socket layer (SSL) technology to encrypt sensitive data such as payment information during transmission.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in operating our business, such as shipping carriers, payment processors, and email marketing services. These third parties are required to protect your information and use it only for the specific services they are providing.

We may also share your information if required by law or in response to a valid legal request (e.g., a subpoena, court order, or government investigation).

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your user experience, analyze site traffic, and provide personalized content. Cookies are small data files stored on your device that help us remember your preferences and improve website functionality.

You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to fully experience some features of our website.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any email or contacting us directly.
• Access and Update Your Information: You may access, update, or correct your personal information by logging into your account or contacting us directly.
• Request Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations we may have.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information as soon as possible.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

The Grand Rising reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.